How do I return an item?

Unwanted items

Please contact us should you wish return your unwanted item within 14 days of receipt unused, unopened, in its original condition and packaging. Returned products must be in a re-sellable condition.

All returns must be accompanied by a valid confirmation email including your order reference number. You will be liable for the cost of returning the goods to us and must ensure that they are returned in protective packaging. Where an item is damaged or returned otherwise than as per our stated requirements above, we reserve the right to refuse redress.

Refunds on unwanted items

Once the unwanted item is has been received to our premises it will be inspected. Provided it meets our return policy conditions, we will then process a refund for the product. Refunds will be applied to the payment method that was used to purchase the item.

Damaged or Faulty Items

We strive to ensure all your purchases reach you in perfect condition. If you receive a delivery and the item is damaged please contact us immediately.

In the unlikely event that you receive a faulty item, you may return this item to us in accordance with your statutory rights.

In all cases, items will be inspected and if confirmed as faulty we will issue a suitable form of redress be it replacement or refund.

If an item is not deemed faulty following inspection, then we are unable to offer a replacement or refund. A reason will be given as to why the product is in dispute. We will return such items to the customer at the customer’s cost.