Frequently Asked Questions
Ready to order?Here you’ll find all the info you’ll need about how we post, ship and deliver our goods.
UK Standard DeliveryUK Standard Delivery is £1.85 (plus £1 for each additional item) or £7.50 depending on the product ordered. Smaller items are sent First Class with Royal Mail, larger packages are sent next day delivery with Fedex.
Priority OrdersShould you require items prior to 9am the following day please contact us for a shipping quote. Orders need to be completed prior to 2pm for us to prepare and despatch.
Despatch TimesOrders received weekdays prior to 2pm are despatched the same day.
Terms Of PostageRoyal Mail aim to deliver First Class post the next working day including Saturdays.
Fedex Standard Delivery is by 6PM weekdays.If you are not around to take delivery of your parcel or it won’t fit through your letterbox, a delivery card will be left and your parcel will be taken to your local sorting office for collection. Royal Mail may leave it with a neighbour, or in a safe place if they think it is safe to do so. A delivery card will be left to let you know this has been done. Fedex will leave a ‘sorry we missed you’ card with details on how to reschedule / how to request collection from your local Fedex depot.
Overseas OrdersCustomers located outside of the UK are asked to contact us for a postage quote.
- For general repair
- After solar panel bracket mounting
- After roof light/window installation
- After installing slate vents
- Flat Tiles
- Profile Tiles
- SolarFlash® Slate New Build Kit
- SolarFlash® Slate Refit Kit
- SolarFlash® Flat Tile Kit
- SolarFlash® Profile Tile Kit
It depends on whether the nails are in the right position. On a battened roof the nail holes are determined by the battens. On a sark boarded roof, the nails should be in the right position but they could be in a different position.
If the nails are not in the same position on a battened roof, then the HallHook® can't work effectively as the lap could be compromised.