Payments & Refunds

Payments

Prices and any additional related charges (where applicable) are as published in the confirmation of sale which is emailed following every order.

Where Value Added Tax (VAT) is chargeable, this will be added and displayed separately at the checkout, and on the order summary and receipt at the current prevailing rate. This rate may vary from time to time.

Payment for Goods and/or Services is accepted through major credit and/or debit cards. Your card will be charged directly after your order has been placed but the time taken to process the payment through your account will be dependant on your card provider.

We accept no liability if a payment is refused or declined by the credit or debit card provider for any reason.

We accept no liability for any loss or damage, arising directly or indirectly, as a result of a payment being refused or declined.

If you are purchasing from outside the United Kingdom you will be charged in your own currency and the banks will perform the currency conversion into pounds sterling.

Confirmation of your payment will be displayed on screen once it has been authorised and accepted. You will also receive confirmation of the transaction to the email address you have provided.

We reserve the right to refuse to process payments.

We may at our sole discretion do such checks as we may deem fit before processing a credit or debit card payment from the user, for security reasons. As part of such checks, we may disclose personal data to third parties for the purpose of carrying out these security checks. In the event that we are not satisfied with the credibility of the User, we will have the right to reject the payment.

We will not be liable for any damages resulting from our decision not to process a payment made through our Online Payments facility.

Refunds / Returns

Unwanted items

Please contact us should you wish return your unwanted item within 14 days of receipt unused, unopened, in its original condition and packaging. Returned products must be in a re-sellable condition.

All returns must be accompanied by a valid confirmation email including your order reference number. You will be liable for the cost of returning the goods to us and must ensure that they are returned in protective packaging. Where an item is damaged or returned otherwise than as per our stated requirements above, we reserve the right to refuse redress.

Refunds on unwanted items

Once the unwanted item is has been received to our premises it will be inspected. Provided it meets our return policy conditions, we will then process a refund for the product. Refunds will be applied to the payment method that was used to purchase the item.

Damaged or Faulty Items

We strive to ensure all your purchases reach you in perfect condition. If you receive a delivery and the item is damaged please contact us immediately.

In the unlikely event that you receive a faulty item, you may return this item to us in accordance with your statutory rights.

In all cases, items will be inspected and if confirmed as faulty we will issue a suitable form of redress be it replacement or refund.

If an item is not deemed faulty following inspection, then we are unable to offer a replacement or refund. A reason will be given as to why the product is in dispute. We will return such items to the customer at the customer’s cost.