Online Store FAQs

Answers to commonly asked questions can be found below. If you cannot find what you are searching for please get in touch.

Unwanted items

Please contact us should you wish return your unwanted item within 14 days of receipt unused, unopened, in its original condition and packaging. Returned products must be in a re-sellable condition.

All returns must be accompanied by a valid confirmation email including your order reference number. You will be liable for the cost of returning the goods to us and must ensure that they are returned in protective packaging. Where an item is damaged or returned otherwise than as per our stated requirements above, we reserve the right to refuse redress.

Refunds on unwanted items

Once the unwanted item is has been received to our premises it will be inspected. Provided it meets our return policy conditions, we will then process a refund for the product. Refunds will be applied to the payment method that was used to purchase the item.

Damaged or Faulty Items

We strive to ensure all your purchases reach you in perfect condition. If you receive a delivery and the item is damaged please contact us immediately.

In the unlikely event that you receive a faulty item, you may return this item to us in accordance with your statutory rights.

In all cases, items will be inspected and if confirmed as faulty we will issue a suitable form of redress be it replacement or refund.

If an item is not deemed faulty following inspection, then we are unable to offer a replacement or refund. A reason will be given as to why the product is in dispute. We will return such items to the customer at the customer’s cost.

Ready to order?

Here you’ll find all the info you’ll need about how we post, ship and deliver our goods.

UK Standard Delivery

UK Standard Delivery is £1.85 (plus £1 for each additional item) or £7.50 depending on the product ordered. Smaller items are sent First Class with Royal Mail, larger packages are sent next day delivery with APC.

Priority Orders

Should you require items prior to 9am the following day please contact us for a shipping quote. Orders need to be completed prior to 2pm for us to prepare and despatch.

Despatch Times

Orders received weekdays prior to 2pm are despatched the same day.

Terms Of Postage

Royal Mail aim to deliver First Class post the next working day including Saturdays. 

APC Standard Delivery is by 4PM weekdays.

If you are not around to take delivery of your parcel or it won’t fit through your letterbox, a delivery card will be left and your parcel will be taken to your local sorting office for collection. Royal Mail may leave it with a neighbour, or in a safe place if they think it is safe to do so. A delivery card will be left to let you know this has been done. APC will leave a ‘sorry we missed you’ card with details on how to reschedule / how to request collection from your local APC depot.

Overseas Orders

Customers located outside of the UK are asked to contact us for a postage quote.

Prices and any additional related charges (where applicable) are as published in the confirmation of sale which is emailed following every order.

Where Value Added Tax (VAT) is chargeable, this will be added and displayed separately at the checkout, and on the order summary and receipt at the current prevailing rate. This rate may vary from time to time.

Payment for Goods and/or Services is accepted through major credit and/or debit cards. Your card will be charged directly after your order has been placed but the time taken to process the payment through your account will be dependant on your card provider.

We accept no liability if a payment is refused or declined by the credit or debit card provider for any reason.

We accept no liability for any loss or damage, arising directly or indirectly, as a result of a payment being refused or declined.

If you are purchasing from outside the United Kingdom you will be charged in your own currency and the banks will perform the currency conversion into pounds sterling.

Confirmation of your payment will be displayed on screen once it has been authorised and accepted. You will also receive confirmation of the transaction to the email address you have provided.

We reserve the right to refuse to process payments.

We may at our sole discretion do such checks as we may deem fit before processing a credit or debit card payment from the user, for security reasons. As part of such checks, we may disclose personal data to third parties for the purpose of carrying out these security checks. In the event that we are not satisfied with the credibility of the User, we will have the right to reject the payment.

We will not be liable for any damages resulting from our decision not to process a payment made through our Online Payments facility.